Shipping policy

Shipping Policy

Last updated: August 1, 2026

At Secondhand Sweeties, we know you’re excited to receive your order! We work hard to process and ship every purchase quickly and carefully.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Rates

Shipping charges are calculated at checkout based on the weight, size, destination, and shipping method selected.

From time to time, we may offer free shipping promotions on qualifying orders.

Shipping Carriers

We currently ship through:

USPS

The carrier is selected based on the size, weight, destination, and shipping option that best serves your order.

Delivery Estimates

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

While most orders arrive within a few business days after shipment, delays caused by weather, carrier operations, holidays, or other circumstances beyond our control may occur.

Local Delivery

We proudly offer free local delivery on orders of $125 or more within our designated service area.

If your order qualifies, the local delivery option will be available during checkout.

Delivery timing will be coordinated with you after your order is placed.

Store Pickup

Customers may also request store pickup during checkout or by contacting us after placing an order.

Once your order is ready, we’ll contact you to arrange a convenient pickup time and provide pickup instructions.

Packaging

Every order is carefully packaged to help ensure it arrives safely.

As part of our commitment to sustainability, we may occasionally reuse clean boxes or packing materials whenever appropriate. This helps reduce waste while keeping your items protected.

Tracking Your Order

Once your order ships, you’ll receive a tracking number by email.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Lost or Delayed Packages

If your package appears delayed, please first check the tracking information provided.

If your package has not arrived within a reasonable timeframe or appears to be lost, please contact us at jen@secondhandsweeties.com, and we’ll gladly assist you in working with the shipping carrier.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

Secondhand Sweeties is not responsible for packages shipped to an incorrect address provided by the customer.

If you notice an address error, please contact us immediately. We’ll do our best to update it before your order ships, but we cannot guarantee changes once processing has begun.

Damaged Packages

If your package arrives visibly damaged:

Take photos of the package and its contents immediately.

Save all packaging materials.

We’ll work with you to resolve the issue as quickly as possible.

Questions?

If you have any questions about shipping, local delivery, or store pickup, we’re happy to help.

Email: jen@secondhandsweeties.com

We strive to respond to all inquiries within one business day.

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Our Shipping Promise

At Secondhand Sweeties, every order represents an opportunity to help another family save money while giving quality children’s items a second life. We carefully package every purchase, communicate throughout the shipping process, and treat each order with the same care we would want for our own family.

Whether your order is shipped, delivered locally, or picked up in person, our goal is to provide a reliable, friendly, and stress-free experience from checkout to delivery.

Thank you for supporting our small business and the families who consign with us! 🌸