Refund policy

Return & Refund Policy

Last updated: August 1, 2026

At Secondhand Sweeties, our mission is to make shopping for quality pre-loved children’s items simple, affordable, and enjoyable. Every item is carefully inspected, photographed, and described as accurately as possible before it is listed for sale.

Because we specialize in one-of-a-kind pre-owned items, we encourage customers to review all photos, measurements, and descriptions carefully before placing an order. If you have any questions before purchasing, we’re always happy to help.

Returns

We accept returns within 7 days of delivery provided that:

The item is returned in the same condition in which it was received.
Original tags (if applicable) remain attached.
The item has not been washed, worn, or altered.
You contact us within 7 days of delivery to request a return.

The buyer is responsible for return shipping costs unless the return is the result of our error.

Non-Returnable Items

The following items are final sale unless they arrive damaged or significantly different from their description:

Items sold “As Is”
Clearance or final sale items
Opened or used personal care items
Feeding items
Swimwear and underwear
Gift cards

Condition of Pre-Owned Items

Most items sold by Secondhand Sweeties are gently loved, pre-owned children’s clothing, toys, baby gear, and accessories.

While we carefully inspect every item, minor signs of normal wear may be present. Any significant flaws, stains, damage, or missing pieces will be noted in the product description and/or shown in the listing photos whenever possible.

If We Made a Mistake

Your satisfaction is important to us. If you receive:

The wrong item,
An item that is significantly different from its description, or
An item with undisclosed damage,

please contact us within 3 days of delivery and include photographs of the item and packaging.

If the issue was our error, we will make it right. Depending on the situation, this may include:

A prepaid return shipping label
A replacement (if available)
A partial refund
A full refund upon receipt of the returned item

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method within 5 business days.

Original shipping charges are non-refundable unless the return is due to our error.

Consignment Inventory

Many of the items we sell are offered on behalf of local consigning families. Because each item is unique and cannot be replaced, we encourage customers to ask any questions before purchasing. We’re happy to provide additional information or photos whenever possible.

If you have any questions about your order or would like to request a return, please contact us:

Email: jen@secondhandsweeties.com

We strive to respond to all inquiries within one business day.

Our Philosophy

At Secondhand Sweeties, we believe every purchase should be made with confidence. We are committed to honest descriptions, clear photographs, fair policies, and exceptional customer service. Our goal is to build lasting relationships with the families we serve by treating every customer with kindness, integrity, and respect.

If something isn’t right, we’ll work with you to find a fair solution.