Frequently Asked Questions

Shopping

Are your items new or used?

Most of our inventory consists of gently used children's clothing, shoes, toys, books, baby gear, and maternity items. We also occasionally offer brand-new items with original tags.

How do you determine item condition?

Every item is carefully inspected before it's listed. We strive to accurately describe its condition and photograph any noticeable flaws. If an item has significant wear, staining, or imperfections, they will always be disclosed in the listing.

Are your items stored in a pet-free environment?

Secondhand Sweeties is a smoke-free, pet-friendly home. While we have pets, all inventory is stored separately in dedicated storage areas that are not accessible to them. We take great care to keep items clean and well maintained. If you have severe pet allergies or specific concerns, please feel free to contact us before placing your order.

Are your items cleaned before they're sold?

Items are visually inspected and, when appropriate, lightly cleaned before listing. However, we recommend laundering clothing and cleaning toys or baby gear according to the manufacturer's recommendations before use.

How do you ensure the safety of baby gear?

Your family's safety is important to us. Every piece of baby gear is visually inspected for cleanliness, functionality, and obvious signs of damage before it's listed for sale. We also check eligible products against current U.S. Consumer Product Safety Commission (CPSC) recall information and do not sell items that have been recalled or fail to meet our quality standards.

Because we are not the original manufacturer, we cannot guarantee the complete history of pre-owned items. We encourage all customers to inspect products upon receipt, register eligible products with the manufacturer when possible, and always follow the manufacturer's instructions for proper assembly and use.

How are shipping costs calculated?

Shipping costs are calculated automatically at checkout based on the size, weight, and destination of your order. We work to keep shipping as affordable as possible and combine multiple items into one shipment whenever feasible.

How quickly do you ship?

Orders are typically processed and shipped within 1–2 business days.

Do you combine shipping?

Yes! If you purchase multiple items, we'll combine them into the fewest packages possible whenever practical to help minimize shipping costs.

Do you offer local pickup?

If local pickup is available, it will be offered during checkout.

Can I return an item?

Because each item is unique and often one of a kind, all sales are final unless an item arrives damaged or is significantly different from its description. If there's an issue with your order, please contact us within 3 days of delivery so we can make it right.

Consignment

How does consignment work?

Simply schedule a drop-off, and we'll handle the rest! We sort, inspect, photograph, price, list, communicate with buyers, package orders, and ship sold items. When your items sell, you'll receive your agreed-upon share of the proceeds.

What items do you accept?

We primarily accept gently used children's clothing, shoes, toys, books, baby gear, maternity items, and other family-related items in excellent, clean condition. We reserve the right to decline items that don't meet our quality or safety standards.

Do you accept recalled items?

No. The safety of children is our highest priority. We do not sell recalled products and routinely check recalls to help ensure the items we offer meet current safety standards.

What happens if my items don't sell?

Items that don't sell within the agreed selling period will be handled according to your consignment agreement. Depending on your preference, unsold items may be returned, donated, or otherwise handled as outlined in your agreement.

How and when do I get paid?

Consignor payouts are issued according to the terms of your consignment agreement. You'll receive a detailed summary of your sold items and your earnings.

Why choose Secondhand Sweeties?

Selling secondhand items takes time. We make it easy by handling every step of the process—from sorting and pricing to photographing, listing, answering buyer questions, packaging, and shipping. You simply provide the items, and we do the work.

Still have a question? We'd love to help! Visit our Contact Us page or email us at jen@secondhandsweeties.com, and we'll be happy to assist you.